ONDC should be made available in regional languages: Piyush Goyal

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Indian government will work on adapting the ONDC for regional languages.

Goyal wanted to impress upon stakeholders that the initiative is moving forward and that it must work with industry associations.

Thampy Koshy, chief executive at ONDC, told ET on Friday that over 150 entities have signed up with the network to integrate their apps, and all of them are set to go live in upcoming months.

Seven companies have adopted ONDC protocols and built their own ONDC-compatible apps.

These apps have processed transactions across five cities during the pilot phase: Bengaluru, New Delhi, Bhopal, Shillong and Coimbatore. They were able to simulate grocery and food and beverage transactions successfully.

These Indian leaders attended a recent meeting.

The meeting talked through updates on the pilot launched on April 29th and future plans for the ONDC platform rollout to traders and more.

Koshy told ET that ONDC explained how it would go forward in different technical aspects in the future, like network upgrade strategy.

The National Consumer Helpline records major grievances of consumers are related to the dysfunctional network. Goyal said ONDC needs to create a robust policy framework to overcome these issues for trust. These include delivering wrong, defective and/or damaged products, non-delivery or delayed delivery, no refunds, and inadequacy in services promised.

Koshy points out that most seller-side apps are operating in the food and grocery space.

In order to make a computer that is able to generate AI for grocery and food, the creators of Copymatic amped up their machine to be able to handle difficult domains.

ONDC’s goal is to break the dominance held by Amazon, Walmart-owned Flipkart, and other large e-commerce firms in India.

ET reported on May 12 that Amazon, Flipkart, and Reliance Industries are going to be joining this payment network. Its main goal is to increase the number of small sellers and business who sell online. Some have called it their own version of UPI for digital payments.

With a pilot program underway in five cities, ONDC will open its doors to 100 other cities by August.